01 Introduction
Welcome to jaya nayan. Our Privacy Policy ("Policy") provides a full account of how your personal information is collected, used, stored, and protected. This Policy applies to our website, mobile app, and all associated services.
We believe transparency is the foundation of trust. That's why we explain clearly — what we do with your data, why we do it, and how you can stay in control. No hidden terms, no complex legal jargon.
Jaya nayan operates under an international gaming license. We adhere to international data protection standards and treat our users' privacy as our top priority. By using our platform, you agree to this Privacy Policy.
02 What information is collected
Jaya nayan collects two types of information from you — what you provide directly and what is gathered automatically. See the table below for full details:
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification & age confirmation |
| Contact Information | Email, mobile number, address | Account communications & security alerts |
| Financial information | Payment methods, transaction history | Deposit/withdrawal processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Information | Game history, betting patterns, login times | Service Improvement & Responsible Gaming |
03 Method of Data Collection
Jaya nayan collects your information through several methods. It's important that you understand each one clearly:
- Provided Directly: Information you provide during registration, KYC verification, customer support contact, or profile updates.
- Automatic collection: When you use our website or app, device and browsing information is automatically collected through cookies and tracking technologies.
- From Third Parties: Certain information may be obtained from payment processors or identity verification agencies. In such cases, the privacy policies of those parties also apply.
- Customer support contact: Information you share via Live Chat, email, or any other communication channel.
For every instance of data collection, we ensure that data is transferred through secure, encrypted channels.
04 Purpose of Data Use
Your information is used only for specific, legitimate purposes. jaya nayan never uses your data for unrelated activities. The core purposes are:
- Creating, verifying, and managing your account.
- Processing deposit, withdrawal, and payment transactions.
- Completing KYC verification to prevent money laundering and fraud.
- Improving the quality of gaming services and developing new features.
- Sending promotional offers, bonuses, and personalised recommendations (with your consent).
- Monitoring and supporting responsible gaming.
- Ensuring customer support and technical assistance.
- Meeting the legal requirements of regulatory bodies.
05 Sharing Information with Third Parties
Jaya nayan does not sell your data. However, limited information may be shared with trusted third parties as necessary to operate our services:
- Payment Processor: Financial information required to process bKash, Nagad, Rocket, or bank transactions.
- KYC verifier: With a licensed identity verification agency to confirm your identity.
- Technology Partner: Software and cloud service providers that support the operation of the platform.
- Regulatory Authority: To relevant government or regulatory authorities as required by law.
Every third-party partner is bound by a strict confidentiality agreement. They may only use data for specified purposes and are not permitted to disclose it elsewhere.
06 Cookie Policy
The jaya nayan website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
- Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional cookies: To remember your language preferences and settings.
- Analytical Cookies: Collecting anonymous statistics to understand platform usage.
- Marketing Cookies: To show you relevant ads based on your preferences (subject to your consent).
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
07 Data Retention Period
We retain your data only for as long as necessary. Retention periods vary depending on the type of information:
- Account information: For a minimum of 5 years while your account is active and after closure (as required by law).
- Financial transactions: Up to 7 years from the transaction date (in accordance with financial regulations).
- KYC documents: 5 years from the date of verification.
- Customer support contact: Up to 2 years.
- Cookie & analytics data: Up to 13 months.
Once the designated retention period ends, your data is securely deleted or anonymised.
08 Your rights
As a jaya nayan user, you have clear rights over your personal data. To exercise any of these rights, please contact our customer support:
Right to Access Information
You can find out what information we hold about you and request a copy.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data where there is no legal obligation for us to retain it.
Right to Restrict Processing
You may request to restrict the processing of your data in certain circumstances.
Data Portability
You can download your data in a structured, portable format.
Right to object
You may object to marketing or specific types of data processing.
09 Children's Privacy
Jaya nayan is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
- Age verification is mandatory during the registration process.
- If a minor's account is identified, it will be closed immediately and all collected data will be deleted.
- If a parent or guardian discovers their child has registered on our platform, please notify customer support immediately.
10 Policy Changes
Jaya nayan may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:
- The "Last Updated" date at the top of the policy page will be revised accordingly.
- For significant changes, an advance notification will be sent to your registered email address.
- A brief notification will be displayed when you log in to the platform.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you disagree with any policy changes, you may contact our customer support and, if needed, request to close your account. We will always respect your decision.
11 Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch. Our data protection team is always here to help.
We are required to respond to your request within 30 days of receipt. For complex requests, this period may be extended up to 60 days, but you will be informed in advance.